An outage was stopping Amazon Kindle customers from downloading each new and beforehand bought books to their e-readers, as famous on Amazon’s support forums and Reddit, however the firm says issues ought to be resolved. “Yesterday, some Kindle customers experienced an issue that impacted their ability to download e-books. The issue was quickly resolved,” writes Amazon gadgets spokesperson Jackie Burke in an e-mail despatched to The Verge.
Good e-Reader reported the issue on Wednesday, noting a response from Amazon assist on the time that stated it was the results of “server issues” and that “it would be at least 48 hours before ebooks started downloading again, but it could be longer.”
In a put up right this moment on Amazon’s assist boards, a workers member really helpful that an individual nonetheless seeing issues right this moment ought to restart their system by holding down the facility button for 40 seconds and check out once more.
The discussion board put up included many experiences of Kindles that had been solely in a position to download the title and canopy artwork of books earlier than the progress indicator acquired caught at 1 p.c. The outage additionally appeared to have an effect on downloading books from Overdrive to Kindle gadgets utilizing Libby. However, downloading books to the iOS and Android Amazon Kindle apps shouldn’t be affected.
This newest problem comes every week after a number of Kindle users on Reddit reported an issue with Amazon’s “Send to Kindle” characteristic, which permits ebooks and paperwork to be sideloaded onto the e-readers with out having to plug them into a pc. Some customers obtained error messages telling them their recordsdata “could not be delivered due to a service error,” whereas different customers within the thread had been nonetheless seeing issues with the service earlier this week.
Update, July 4th: Added assertion from Amazon and up to date to word the problem has been resolved.
