Apple has blamed Instagram and different standard apps for an overheating concern with the iPhone 15.
The US tech large stated a software program bug tied to the Meta-owned app was among the many causes for customers reporting that its newest vary of smartphones, unveiled final month, change into “too hot to touch” whereas performing sure duties.
The firm is engaged on an replace to its newest iOS 17 working system, which serves because the software program for the iPhone 15, iPhone 15 Plus, iPhone 15 Pro and iPhone 15 Pro Max.
Meta has acknowledged the difficulty, which some customers have dubbed “heatgate”, and modified its Instagram app in an effort to forestall it from heating up the system.
Other apps blamed for the issue, together with Uber and the online game Asphalt 9, are but to roll out updates, in line with Apple.
There can also be no timeline for when Apple’s personal software program repair could be issued however the agency stated no questions of safety ought to forestall iPhone 15 house owners from utilizing their gadgets whereas awaiting the replace.
“We have identified a few conditions which can cause iPhones to run warmer than expected,” Apple stated in a brief assertion.
It’s commonplace for new iPhones to get uncomfortably heat in the course of the first few days of use or when they’re being restored with backup info saved within the cloud – points that Apple already flags for customers.
The gadgets can also get sizzling when utilizing apps corresponding to video video games and augmented actuality expertise that require lots of processing energy, however the heating points with the iPhone 15 fashions have gone past these typical conditions.
In its acknowledgement, Apple pressured that the difficulty isn’t associated to the brand new titanium casing that homes the high-end iPhone 15 Pro and iPhone 15 Pro Max as a substitute of the chrome steel used on older smartphones.
Apple additionally dismissed hypothesis that the overheating downside within the new fashions is perhaps tied to a shift from its proprietary Lightning charging cable to the extra extensively used USB-C port that allowed it to adjust to a mandate issued by European regulators.
Although Apple expressed confidence that the overheating concern will be shortly mounted with the upcoming software program updates, the issue nonetheless may dampen gross sales of its marquee product at a time when the corporate has confronted three consecutive quarters of year-over-year declines in total gross sales.
The downturn has affected iPhone gross sales, which fell by a mixed 4 per cent within the 9 months lined by Apple’s previous three fiscal quarters in contrast with a 12 months earlier.
Apple is attempting to spice up its gross sales partially by elevating the beginning worth for its top-of-the-line iPhone 15 Pro Max to $1,200, a rise of $100, or 9 per cent, from final 12 months’s flagship mannequin.
In its acknowledgement of the iPhone 15 overheating concern, Apple stated the deliberate software program replace wouldn’t affect the telephone’s efficiency, which analysts had warned is a chance.
Additional reporting from companies