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AT&T apologizes for massive system failure that left customers without service for hours: Live

AT&T customers dealing with cell service outages nationwide

AT&T has apologized after it’s service went down, leaving individuals unable to make cellphone calls – together with to 911.

The outage on the US’s greatest cellphone community led to warnings from emergency companies and recommendation from firms to get across the problem.

The issues started early on Thursday. Later within the day, AT&T mentioned it was conscious of the problem and dealing urgently to repair it – however didn’t give any indication of why it had occurred or when it could be resolved.

AT&T has round 250 million customers, making it the US’s greatest cellphone community by a ways.

The firm mentioned all its whole community had been restored round 3pm ET.

Follow for all the newest on the outage under.

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AT&T apologises to customers

AT&T has despatched an array of various messages to affected customers right now. But they’re largely alongside the traces of the under:

“We sincerely apologize for the inconvenience that is happening and some of our customers are experiencing wireless service interruptions this morning. We are working urgently to restore service to them. We encourage the use of Wi-Fi calling until service is restored.”

Michelle Del Rey22 February 2024 22:41

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70,000 individuals went without service throughout outage peak

About 70,000 customers went without service on the peak of the outage, based on Downdetector, a web site that tracks the info.

AT&T mentioned it had restored all of its community round 3pm.

Michelle Del Rey22 February 2024 22:10

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AT&T says its whole community has been restored after an hours-long outage

“We have restored wireless service to all our affected customers,” the corporate mentioned in an emailed assertion. 

“We sincerely apologize to them.  Keeping our customers connected remains our top priority, and we are taking steps to ensure our customers do not experience this again in the future.”

Michelle Del Rey22 February 2024 21:37

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iPhones supply communication by means of satellites

Recent iPhones (the 14 and 15) embrace a brand new satellite tv for pc connectivity characteristic that lets them connect with the world by means of satellites somewhat than conventional cellphone connections. It’s defined right here.

You ought to have the ability to use that even in case you are a part of the AT&T outage. But word that it’s largely meant for emergency conditions – and that it comes with its personal restrictions, similar to requiring sight of the sky.

Michelle Del Rey22 February 2024 21:20

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AT&T says 75 per cent of community restored

AT&T is saying that 75 per cent of its community has been restored.

“Our network teams took immediate action and so far three-quarters of our network has been restored,” the corporate mentioned. “We are working as quickly as possible to restore service to remaining customers.”

Michelle Del Rey22 February 2024 20:43

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White House says no proof AT&T outage is cyber assault

According to CNN, John Kirby, a National Security spokesman, mentioned the Department of Homeland Security and the FBI are wanting into the Thursday incident and contacting companions to “see what we can do from a federal perspective to lend a hand to their investigative efforts to figure out what happened there.”

Still, he mentioned, officers are uncertain about what precipitated the widespread outage.

“The bottom line is we don’t have all the answers to that. I mean, this just happened earlier today. And so we’re working very hard to see if we can get to the ground truth of exactly what happened.”

Michelle Del Rey22 February 2024 20:23

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National Association of Broadcasters advocates on the significance of AM radio amid outages

“Today’s cell service outage is another example of the critical need to keep AM radio in cars,” the affiliation mentioned in an announcement posted to X, previously Twitter. “When the internet is out, power lines are down and cellphones can’t find a signal, AM radio is there, providing reliable life-saving alerts & updates.”

Michelle Del Rey22 February 2024 20:03

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Outages across the nation as of 2pm

Michelle Del Rey22 February 2024 19:53

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Professor says ‘cloud misconfiguration’ probably the case of AT&T outage

Lee McKnight, an affiliate professor at Syracuse University’s School of Information Studies, advised NBC News that the probably explanation for the outage is “cloud misconfiguration” or human error.

“A possible but far less likely outcome is an intentional malicious hack of ATT’s network, but the diffuse pattern of outages across the country suggests something more fundamental,” he mentioned.

Michelle Del Rey22 February 2024 19:33

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FCC says it’s actively investigating the outage

“We are aware of the reported wireless outages, and our Public Safety and Homeland Security Bureau is actively investigating,” an FCC spokesperson mentioned.

“We are in touch with AT&T and public safety authorities, including FirstNet, as well as other providers.”

Michelle Del Rey22 February 2024 19:13

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