Belfast International hits out at survey ranking it as one of the UK’s worst airports

The survey, carried out by yearly by shopper group Which?, put the airport in its backside 5.

It tied with London Luton with a buyer rating of 49%, with one passenger commenting that at Belfast International “every level of service or quality is poor”.

Manchester Airport’s Terminal 3 was named the worst airport in the UK with a “dismal” 38% ranking from clients. Liverpool John Lennon Airport topped the charts with a rating of 82%.

The annual survey noticed nearly 4,000 folks requested about their experiences at UK airports in the between June 2022 and June 2023, with rankings given throughout 11 classes – together with seating, employees, bogs and queues at verify in, bag drop, passport management and safety.

A spokesperson for Belfast International criticised the survey, alleging that the pattern dimension of the survey was too small to adequately characterize its passengers’ views.

A press release learn: “The Which? survey is a small and unrepresentative pattern of our passenger numbers; 38 passengers out of the 5.7m which travelled inside the pattern interval.”

It added that its ready instances had been amongst the greatest in the UK.

“Our common safety ready instances for passengers over this era was lower than 15 minutes which might put us inside the prime 10 ready instances of UK airports based mostly on this report and nearly 90% of these clients had an excellent or good expertise.

“We take all buyer suggestions severely and we are going to proceed to work arduous to enhance and improve the buyer expertise going ahead,” the assertion continued.

It added that it was proud to cater to native travellers and pointed to continuous development and growth of the airport.

“Belfast worldwide Airport is proud to provide native travellers entry to a variety of locations throughout the UK and Europe and we’re frequently growing and rising our route community.

“We are dedicated to offering passengers with a terrific expertise which might clearly be seen by the intensive funding and redevelopment that’s at present happening all through the terminal and throughout the airport web site.”