Dirty loos and scathing opinions by visitors have led Britannia motels to be named as Britain’s worst hotel chain for the eighth year operating.
Described by one visitor as a “filthy hovel” and one other as “by far the dirtiest hotel room I have ever stayed in”, Britannia props up the desk in Which?’s rankings of the best and worst large UK hotel chains.
The shopper group mentioned Britannia, which has 62 motels throughout the nation, had obtained a buyer rating of 37%, with the dearth of cleansing a explicit concern. One of essentially the most scathing opinions was so unhealthy it was “unprintable”, it mentioned.
When Which? visited the Britannia’s Grand Burstin hotel in Folkestone, researchers discovered stray hairs, stained towels, and surfaces that had not been completely cleaned between stays. At the chain’s Brighton hotel, the Royal Albion, Which? performed swab checks that exposed traces of enterococci micro organism on the bathroom seat and loo door deal with.
In response Britannia mentioned: “We are totally committed to providing a safe environment for visitors. We have so far spent around £2m on Covid-19 precautions, but we accept there is more to do.”
Which? requested greater than 4,000 individuals to fee their experiences at UK motels on a vary of standards, together with bedrooms, bogs, cleanliness, customer support and worth for cash.
Premier Inn was named as one of the best funds chain. It was second in the desk with a rating of 82%, and solely bettered by the luxurious model Sofitel, which presents rooms at a mean of £148 a evening, in contrast with Premier Inn’s extra wallet-friendly £60.
Holiday Inn Express and Hampton by Hilton had been additionally named as “recommended providers”. Warner Leisure and Hotel Du Vin had been named as to the highest two small and medium hotel chains.
Rory Boland, the editor of Which? Travel, mentioned: “It seems that not even a world pandemic might power Britannia to wash up its act. At finest, it’s drab and dated, and at worst it’s downright filthy – and after eight years on the backside of our survey, our message is loud and clear: keep away from these motels.
“While Premier Inn remains a firm favourite, it’s clear that this year, UK hotels have become more than just a place to lay your head, but a destination in themselves. With fewer of us travelling abroad this year, our survey shows that when it comes to holidaying at home, we’re quite happy to pay more for a little luxury.”