A person was horrified by what he discovered when he opened his McDonald’s Double Quarter Pounder burger.
Mark, from Southport, and his spouse went to the drive-thru of the Southport department of McDonald’s on Ocean Plaza Leisure Park on Wednesday, March 27. His spouse Heather spent over £31 ordering varied meals as a takeaway deal with to feed their household.
However, when the couple acquired dwelling and dished out their meals it was Mark’s expression which made his spouse know there was one thing very unsuitable with his Quarter Pounder burger.
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The mum-of-two stated: “I thought that when I saw Mark checking the burger he’d found a hair or something but what he found was just disgusting.”
After inspecting his burger Mark discovered that on the underside of the bun there was mould rising on it. Heather added: “We’d never usually check under the bun but couldn’t believe that they’d serve something with literal mould growing on it.”
Heather stated she rang the shop to complain, who instructed her to carry the meals again, which she did and was provided a alternative meal which she refused.
She stated: “It’s simply disgusting and there was no approach I used to be taking an opportunity on getting one other mouldy bun.
“It had taken 15 minutes to drive home, then we noticed the problem, complained on the phone and then had to drive another 15 minutes back.”
Mark escalated his grievance to go workplace however was met with a ready response about buns. In an electronic mail chain seen by the ECHO, a spokesperson for the corporate instructed Mark that they have been “disappointed they didn’t get it right” throughout their go to.
In the response, a member of the client companies workforce stated: “To make clear, the department has been in touch [on April 2] to supply their deepest apologies. Once you had notified them the department investigated all buns on web site.
“Of these, just one tray had mould and this was immediately disposed of. The remainder of the buns have been superb and have been stored separate from the mouldy buns.
“I can understand that this incident must have spoiled your visit and I hope you will not be deterred from future visits to our restaurants”.
The couple have been provided a £15 McDonald’s voucher “as a gesture of goodwill” however Heather stated the voucher does not even cowl the price of the cash they spent.
Heather stated: “We might have a meal waiting for us but we aren’t going to go there. A voucher that doesn’t even cover the cost of the money we spent is laughable.”
A McDonald’s spokesperson stated: “We apologise to this buyer for his or her expertise. Food security is of the upmost significance to us, and we place nice emphasis on high quality management, following rigorous requirements to keep away from any imperfections.
“We are sorry to listen to we fell wanting these excessive requirements on this event. As quickly because the restaurant workforce have been made conscious, they apologised to the client and provided a full refund and alternative meal, nonetheless these have been declined.
“We perceive the client is at the moment in touch with our Customer Services Team who’re offering additional help.”.
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