- By Imran Rahman-Jones & Tom Singleton
- Technology reporters
Image supply, Getty Images
Payments to and from the Nationwide Building Society to different building societies and banks have been delayed due to an IT glitch.
Customers of what’s the UK’s greatest building society have reported a spread of issues, together with making mortgage payments.
Nationwide says the IT difficulty has now been resolved however it’s going to take a while to clear the fee backlog.
It stated it was “very sorry for any inconvenience caused.”
Nationwide stated the issues had been attributable to deliberate upkeep works in a single day over-running, ensuing within the agency’s community being down for longer than anticipated.
“It may take a few hours before impacted payments are processed,” it stated in an announcement.
It has suggested clients not to resend any payments they’ve already tried to make.
One buyer informed the BBC that he has been unable to make payments which can have an effect on his mortgage.
Richard Bagnall stated he was making an attempt to switch cash to one other building society so as redeem his mortgage right now.
“It had to be today to avoid penalties,” he stated, including that it was the ultimate day of his mortgage’s mounted rate of interest.
The web site confirmed a “technical error” when he tried the switch – however didn’t recommend that the fee was in a queue, he stated.
Responding to a submit on X, previously Twitter, from Nationwide acknowledging the issue, clients have reported a spread of issues.
One individual stated they’d made transfers, with the cash leaving their account however not coming into the opposite account.
Another individual claimed to have had issues shopping for a practice ticket.
Many folks have criticised Nationwide, calling the incident “shocking” and “frustrating”.
Nationwide says clients may proceed to use their playing cards on-line and in outlets, log-in to their banking apps, and withdraw cash at money machines.
It says direct debits and standing orders are working usually. Money can nonetheless be moved between Nationwide accounts, it added.
The agency is at the moment attempting to purchase Virgin Money in a £2.9bn deal which might create the UK’s second largest mortgage and financial savings group.
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