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The major questions for Post Office boss Paula Vennells to answer as three days of questioning to begin | Business News

With protesters gathering and media cameras fastidiously angled, one of an important folks in the entire Post Office Horizon IT scandal will sit for three full days of questions.

Wednesday is the beginning of the second sub-postmaster victims, and sure anybody concerned by way of the years the Post Office injustice was perpetrated, have been ready for. It’s been 5 years because the Post Office apologised however victims are awaiting redress and solutions they hope Paula Vennells might present.

Why does Paula Vennells matter?

Former chief govt Ms Vennells was on the helm of the government-owned physique throughout the important thing Horizon working years of 2012 to 2019.

She’s been repeatedly referenced within the inquiry arrange to set up a transparent account of the introduction and failure of Fujitsu’s Horizon accounting software program.

Horizon wrongly generated shortfalls at Post Office branches and led to a whole lot of false accounting and theft prosecutions. Many extra sub-postmasters racked up important money owed, misplaced houses and livelihoods, turned unwell, left communities and a few took their lives as they struggled to repay imaginary losses.

While that is the primary alternative for inquiry barristers to publicly query Ms Vennells, hers has been a steady presence by way of the paperwork introduced to dozens of witnesses and the solutions they offered.

A beforehand unknown identify, Ms Vennells might now be acquainted to the hundreds of thousands who noticed a dramatised model of her portrayed within the ITV drama Mr Bates v the Post Office that revived curiosity within the injustice.

In the wake of the present Ms Vennells, an ordained vicar, gave up her CBE (Commander of the British Empire) and reiterated her apology and remorse for the hurt brought on to sub-postmaster victims.

As she agreed at a authorities choose committee in 2015, the buck stopped along with her.

Did she flip a blind eye or participate in a cover-up?

The situation of what Ms Vennells knew and when has been the topic of information studies which detailed the extent of her information of the scandal, years earlier than prosecutions have been halted and an apology was issued.

Whether Ms Vennells sought to suppress or minimise proof or simply missed it should make clear why the scandal ran on for as lengthy as it did – from when sub-postmaster and advocate Alan Bates raised points in 2003 up till 2019 when an apology was issued.

When did she first know sub-postmaster accounts could possibly be altered remotely?

Key to understanding why Ms Vennells acted as she did is when precisely she knew the Post Office’s IT helpdesk or folks in Fujitsu might entry and edit Post Office department accounts.

Why did she enable prosecutions to go forward on the idea there was no distant entry, regardless of authorized recommendation?

Whatever her answer, there’s proof – within the kind of recordings leaked to Sky News – to recommend Ms Vennells had been informed of distant entry by May 2013, on the newest.

But three years earlier, in 2010 and earlier than Ms Vennells’ tenure as CEO, Post Office prosecutors have been alerted to bugs with Horizon, simply days earlier than the trial and eventual conviction of sub-postmaster Seema Misra, who was pregnant on the time.

A former sub-postmistress who was wrongly jailed whereas pregnant has rejected an apology from a former Post Office govt.

Issues round Post Office convictions have been once more raised throughout Ms Vennells time period when Simon Clarke, a barrister for a agency advising the organisation, wrote in 2013 that an vital Fujitsu witness failed to disclose he knew of bugs, “in plain breach of his duty as an expert witness”.

This put the Post Office “in plain breach of its duty as a prosecutor”, he informed the corporate in his formal authorized recommendation.

Did she authorise £300,000 of authorized spending to go after a £25,000 loss?

Sub-postmaster Lee Castleton, recognisable from the Mr Bates Vs The Post Office drama, might be significantly eager to know if Ms Vennells – as former managing director Alan Cook informed the inquiry – signed off authorized prices of £300,000 to prosecute Mr Castleton for a supposed £25,000 shortfall when she was a community director on the Post Office.

What’s her account of how she obtained it so unsuitable? Why did she enable the scandal to proceed?

Given the proof to recommend Ms Vennells was conscious of bugs and defects in Horizon years earlier than prosecutions stopped and an apology was made, members of the general public and victims alike will need to hear her account of why she didn’t act to scrap Horizon.

Why did she not act, and apologise, earlier?

Many will need to know why she had such religion in Horizon, Fujitsu and people working for the Post Office when sub-postmasters, MPs representing constituents, authorized advisors, and even Second Sight, the forensic accountants employed to examine have been telling her there have been issues.

What did she suppose of sub-postmaster complaints in opposition to Fujitsu?

Ms Vennells was clearly not so involved about Horizon that she did something to minimise its function, not least finish it. So what did she suppose of what sub-postmasters have been telling the organisation they have been going by way of – did she suppose they lacked credibility, or maybe that they have been small in quantity and straightforward to ignore?

Why was she closed to the concept of faults in Horizon?

Horizon shortfalls had been mentioned on the Post Office for years – why did Ms Vennells imagine it was to be trusted over a whole lot of sub-postmasters? How did she come to conclude Horizon was sturdy and claims in opposition to it weren’t?

Why did she say in 2020 the Post Office ‘didn’t determine’ defects with Horizon?

We do have an understanding of how Ms Vennells seen the function of the Post Office and its oversight of the scandal – it is one of ignorance. Since she stood down in 2019 Ms Vennells mentioned the Post Office was unaware and that is one of the issues she’s apologised for.

“I am sorry for the hurt caused to sub-postmasters and colleagues and to their families and I am sorry for the fact that during my tenure as CEO, despite genuinely working hard to resolve the difficulties, Post Office did not identify and address the defects in the Horizon technology,” she wrote in June 2020.

Why did she say this when there’s proof the Post Office did know?

Follow the questioning of Paula Vennells on the inquiry reside on Sky News on Wednesday. Watch Sky News reside right here, and on YouTube, or on TV on Freeview 233, Sky 501, Virgin 603, and BT 313. You can even comply with the most recent on the Sky News web site and app.


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Why did she inform Parliament there was ‘no proof’ of ‘miscarriages of justice’?

There’s quite a bit to be requested about Ms Vennells earlier statements. Top of the listing for many might be her solutions to a February 2015 assembly of what was then the Department for Business, Innovation and Skills (BIS) choose committee.

At that time – after forensic accountants Second Sight had uncovered and knowledgeable her of Horizon bugs – she informed the MP committee members there was “no evidence” of “miscarriages of justice”.

Why have been forensic accountants, who have been getting to the underside of Horizon points, sacked?

Sub-postmaster advocate and former MP Lord Arbuthnot mentioned he believed it was as a result of they have been getting too shut to the reality.

Lord Arbuthnot provides proof to the Post Office inquiry

Why, when she mentioned she was going to ‘focus absolutely on working with the continued authorities inquiry’, have been her attorneys giving paperwork to it hours earlier than listening to proof?

When an inquiry was introduced into the scandal in 2020, Ms Vennells mentioned she was going to “focus fully on working with the ongoing government inquiry”.

The inquiry had set a deadline by which all related paperwork have been to be submitted, nonetheless, 50 further paperwork have been submitted on behalf of Ms Vennells at 11:17 pm on Thursday evening and continued to come on Friday.

Outstanding questions from an earlier inquiry

Another grilling of Ms Vennells was due to happen in March 2020 by MP members of (what was on the time referred to as) the Business, Energy and Industrial Strategy (BEIS) Committee.

Given the evolving COVID-19 virus disaster, the listening to was postponed however questions have been nonetheless requested of Ms Vennells by letter relatively than in individual.

A quantity of these questions weren’t answered.

Committee chair Darren Jones had requested 17 questions however solely acquired 13 solutions in her June 2020 written reply.

Whereas she responded to his different questions, these ones acquired no reply:

• How would you answer these sub-postmasters and postal staff who mentioned that the Post Office investigation department was extra involved in asset restoration than discovering the supply of errors in Horizon and that they felt they have been handled as in the event that they have been responsible till confirmed harmless?

• Did the Post Office Ltd board evaluate the method and angle of Post Office investigators at any level throughout your tenure as CEO? If so, what number of instances and what was the end result?

• Were you snug as Post Office Ltd CEO that your organisation was prosecuting sub-postmasters with out recourse to the CPS [Crown Prosecution Service]?

• The decide in Bates v Post Office acknowledged that Post Office Ltd had operated with a tradition of “secrecy and excessive confidentiality”. Did you as Post Office Ltd CEO oversee a tradition of “secrecy and excessive confidentiality”; Was Post Office Ltd, as the decide acknowledged, fearful of what it would discover if it regarded too carefully at Horizon?

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“I continue to support and focus on co-operating with the inquiry,” an announcement from Ms Vennells mentioned.

“I am truly sorry for the devastation caused to the sub-postmasters and their families, whose lives were torn apart by being wrongly accused and wrongly prosecuted as a result of the Horizon system.”

“I now intend to continue to focus on assisting the Inquiry and will not make any further public comment until it has concluded,” she added.

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