Virgin Media down – latest news: Broadband customers threaten to quit in anger at outages

Virgin Media customers are threatening to quit for different web suppliers after the telecoms supplier apologised for outages which plunged 1000’s offline on Tuesday morning.

Customers complained not solely concerning the break in their web connections however about frustration with the customer support that they had obtained, too.

However, the problem didn’t final for lengthy sufficient for customers to be issued with automated compensation.

Virgin Media is signed up to the Ofcom automated compensation scheme in which households are entitled to £9.33 for every day their service is disrupted. However, this solely kicks in after customers have skilled two days of disruption.

The telecoms supplier mentioned at round 11.30am on Tuesday that it had fastened the issues which first began at round 2am, in accordance to information from Downdetector, a website which tracks outages.

However, at 5:25pm the corporate apologised once more, saying some customers had “seen a repeat of an earlier issue”.

Virgin Media mentioned it has restored broadband to customers after a widespread outage on Tuesday morning left individuals struggling to entry the web.

Virgin Media mentioned on Twitter: “We’ve restored broadband services for customers but are closely monitoring the situation as our engineers continue to investigate. We apologise for any inconvenience caused.”

However, in replies to the tweet, a number of customers mentioned they have been nonetheless having issues.

Virgin Media customers who’ve been hit by outages, leaving them unable to entry the web since Tuesday morning, won’t obtain compensation but.

Virgin Media is signed up to the Ofcom automated compensation scheme in which households are entitled to £9.33 for every day their service is disrupted. However, this solely kicks in after customers have skilled two days of disruption.

A Virgin Media spokesperson mentioned: “Our engineers are continuing to monitor the network and we apologise again for the issues faced by some of our customers yesterday.”

Ofcom has urged Shell Energy to “get a grip” on broadband and landline complaints after the agency attracted considerably greater volumes than different suppliers.

BT Mobile, Virgin Mobile and iD Mobile are essentially the most complained-about cell operators, in accordance to the regulator’s latest figures.

Virgin Media continued to generate essentially the most pay TV complaints, Ofcom mentioned.

Virgin Media was pressured to apologise for a second time in 24 hours on Tuesday over broadband outages that left individuals struggling to entry the web.

The telecoms supplier mentioned at round 11.30am on Tuesday that it had fastened the issues which first began at round 2am, in accordance to information from Downdetector, a website which tracks outages.

However, at 5:25 pm the corporate apologised once more, saying some customers had “seen a repeat of an earlier issue”.

Virgin Media mentioned on Twitter: “Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers. We apologise again to those impacted, our teams are continuing to work flat out to find the root cause of the problem and fix it.”

Virgin Media mentioned it has restored broadband to customers after a widespread outage on Tuesday morning left individuals struggling to entry the web.

The telecoms supplier mentioned at round 11.30am on Tuesday that it had fastened the issues which first began at round 2am, in accordance to information from Downdetector, a website which tracks outages.

At that time there had been a giant spike in reviews to the web site of issues with Virgin Media, with one other peak coming at round 7am.

Virgin Media mentioned on Twitter: “We’ve restored broadband services for customers but are closely monitoring the situation as our engineers continue to investigate. We apologise for any inconvenience caused.”

Virgin Media stopped working for 1000’s of customers across the UK on Tuesday morning, leaving customers with out entry to web providers.

Virgin Media customers complained on social media that their WiFi and broadband weren’t working, whereas web outage monitor DownDetector confirmed 1000’s of reviews.

“We’re aware of an issue that is affecting broadband services for Virgin Media customers as well as our contact centres,” Virgin Media mentioned in a press release on Tuesday morning.

“Our teams are currently working to identify and fix the problem as quickly as possible and we apologise to those customers affected.”

Many customers on social media are nonetheless complaining of points with Virgin Media broadband after the corporate apologised twice yesterday for outages and providers have been resumed.

Some customers this morning say their broadband was “out again” whereas others complained of patchy web, a state of affairs that has been ongoing for 1000’s of customers for the final two days.

“Broadband is down again. Been off most of last evening and this morning. Virgin media are a joke!” wrote one person.

“24 hours without Broadband now, completely unacceptable,” wrote one other person who mentioned his providers had nonetheless not resumed.

Virgin media customers who have been left in a lurch after yesterday’s web points took at their frustrations on the corporate with memes on Twitter.

One person known as the corporate “pathetic to the point of it being unbelievable” whereas one other noticed a Virgin media balloon and hoped “that’s the engineer on his way to work”.

Users additionally pointed the corporate’s web site was down, with one person posting a screenshot of the web page with solely the “Help” web page.

“I think they’re trying to send us a message,” a person wrote.